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Dialpad gets AI injection with TalkIQ acquisition
Sometimes two companies get along so well together and fit each other so perfectly, they almost have to come together. That’s what happened when Dialpad, a business communications platform whose...
View ArticleCallPage lets you call your website visitors
Poland-based CallPage offers something other customer interaction apps don’t: the ability to call your website visitors as soon as they click on your page. In a world where the difference between a...
View ArticleTrump has two ‘secure’ iPhones, but the Chinese are still listening
President Trump has three iPhones — two of them are “secure” and his third is a regular personal device. But whenever the commander-in-chief takes a call, his adversaries are said to be listening....
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Cybersecurity 101: How to protect your cell phone number and why you should care
Assuming you have your strong passwords in place and your two-factor authentication set up, you think your accounts are now safe? Think again. There’s much more to be done. You might think your Social...
View ArticleSprint customers say a glitch exposed other people’s account information
Several Sprint customers have said they are seeing other customers’ personal information in their online accounts. One reader emailed TechCrunch with several screenshots describing the issue, warning...
View ArticleRobocaller firm Stratics Networks exposed millions of call recordings
If you’ve ever had a voicemail appear out of nowhere, there’s a good chance Stratics Networks was involved. The Toronto-based company is the self-proclaimed inventor of “ringless voicemails,” providing...
View ArticleFTC, Justice Dept. takes coordinated action against robocallers
Federal authorities have announced its latest crackdown on illegal robocallers — taking close to a hundred actions against several companies and individuals blamed for the recent barrage of spam calls....
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Dasha AI is calling so you don’t have to
While you’d be hard-pressed to find any startup not brimming with confidence over the disruptive idea they’re chasing, it’s not often you come across a young company as calmly convinced it’s...
View ArticleAT&T and T-Mobile team up to fight scam robocalls
Two major U.S. carriers, AT&T and T-Mobile, announced this morning a plan to team up to protect their respective customer bases from the scourge of scam robocalls. The two companies will today...
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Salesforce wants to bring voice to the workplace
At its annual Dreamforce mega-conference in San Francisco, Salesforce today introduced the next steps in its Einstein Voice project, which it first announced last year. Einstein Voice is the company’s...
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T-Mobile hit by phone calling, text message outage
T-Mobile appears to be having problems. Customers are reporting that they can’t make or receive phone calls, although data appears to be unaffected. Some customers say that text messaging is also...
View ArticleDecrypted: Uber’s former security chief charged, FBI’s ‘vishing’ warning
A lot happened in cybersecurity over the past week. The University of Utah paid almost half a million dollars to stop hackers from leaking sensitive student data after a ransomware attack. Two major...
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Microsoft challenges Twilio with the launch of Azure Communication Services
Microsoft today announced the launch of Azure Communication Services, a new set of features in its cloud that enable developers to add voice and video calling, chat and text messages to their apps, as...
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Daily Crunch: Microsoft launches Azure Communication Services
Microsoft takes on Twilio, Google launches a work-tracking tool and Mirakl raises $300 million. This is your Daily Crunch for September 22, 2020. The big story: Microsoft launches Azure Communication...
View ArticleT-Mobile confirms it was hacked after customer data posted online
T-Mobile has confirmed “unauthorized access” to its systems, days after a portion of customer data was listed for sale on a known cybercriminal forum. The U.S. cell giant, which last year completed a...
View ArticleUS hacker jailed for role in multimillion-dollar SIM swapping campaign
The final member of an international hacking group known as ‘The Community’ has been sentenced for his role in a multimillion-dollar SIM hijacking campaign, the U.S. Department of Justice (DOJ)...
View ArticleVoximplant’s service to build voice and video comms into apps comes out of beta
Companies that help businesses integrate voice and video communication into their apps and services have proliferated in recent years, with services such as Twilio and Diagflow, an NLP platform...
View ArticleGlia raises $45M at a $1B+ valuation for an AI-based CRM that lets agents get...
The world continues to shift more of its customer service needs online, and those building tools to help manage that demand are seeing their stars rise as a result. In the latest development, Glia —...
View ArticleTraaqr connects your online identity with your real one
Traaqr, a St. Louis-based company, has just announced the launch of their interesting and clever new service. Essentially the system connects online interactions with real world customer service...
View ArticleThe new Casio G-Steel B100 is a smartwatch that hides its brains
Casio has been doing some interesting stuff lately. With their latest Edifice model they began toying with the idea of an analog watch that connects to your phone and can set itself to any timezone...
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